All jewelry are ready-for-gift, which come in beautiful packaging.
All the orders will be shipped to the shipping address supplied through your Etsy Order. Please check the address is correct before finishing your check out. AnotherEast is not responsible for packages shipped to wrong addresses. It is the buyer’s responsibility to ensure that all shipping information is correct prior to finish the purchase.
RETURNS AND EXCHANGES
If you would like to make a return, please contact us within 5 days of receiving your package. We will then provide you instructions on mailing your package back to us at your expense. All jewelry must be returned unworn and in their original condition and packaging. Earrings are NOT returnable due to hygiene reasons.
AnotherEast has the right to deny a return if the jewelry returned does not meet our return policy requirements. You are responsible for return shipping costs as well as items lost or damaged.
LOST OR DAMAGED PACKAGES
We do not accept any package whose integrity has been compromised or shows clear signs of having been opened and resealed. Note that the only authority allowed to open the package during the transit is local customs. All packages opened by local customs will be sealed with the corresponding stamp of the company.
All parcels that are “Returned To Sender” will be disposed upon returning to our shipping carriers.
Please ensure the correct shipping address is placed on the order as we will not send a replacement parcel or offer a refund if the parcel was “Returned To Sender” for the following reasons:
1. The address provided by you was not correct.
2. The parcel is unclaimed once attempted to be delivered.
We will offer the possibility to have the package reshipped once the jewelry has been sent back to me. In that case, we will send you a message to confirm the shipping address, and you will need to pay a re-shipping and handling costs before sending the package again.
CUSTOMS & DUTIES
Buyers are responsible for any customs or fees duties that may apply at their country’s borders. AnotherEast is not responsible for any delays due to customs or issues with postal services.
– Do you love this item and want to buy it later? Just click on the heart-shaped icon to your right to add it to your favorites.
– If you have any question, just send us a message and we will be happy to help you. You can use the “Contact” link under AnotherEast.
Thank you so much for your time.